Shipping & Order Terms – ClickForge
By placing an order on ClickForge.co.uk, you agree to the terms outlined below. These policies are designed to ensure clarity, fairness, and a smooth experience for everyone.
1. Order Accuracy & Availability
We strive to keep our inventory up-to-date. However, in rare cases, an item may be unavailable after you place your order. If this occurs:
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We’ll contact you immediately
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You’ll have the option to wait for a restock or receive a store credit or gift voucher
2. Shipping Costs
We offer free UK shipping on all orders.
(International shipping may include additional charges — see Duties & Taxes below.)
3. Processing & Delivery Timelines
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Order Processing: 1–2 working days
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Estimated Delivery (UK): 8–10 working days total
Once dispatched, you’ll receive a tracking link via email.
If your order hasn’t arrived on time, please contact us at
📧 [email protected]
Use subject line: Delivery Delay – [Your Order Number]
Include:
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Full name
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Order number
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Description of items
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Purchase email
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Order date
We aim to reply within 1 working day.
4. Address Changes & Delivery Locations
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Changing your address? You can update it anytime before dispatch by contacting our team.
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PO Boxes: We can deliver via standard post, not couriers.
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Military Addresses: We ship via Royal Mail or similar services only.
5. Out-of-Stock Items
If an item is out of stock:
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We’ll offer to waitlist your order
or -
Issue a gift voucher of higher value than your original purchase
6. Delivery Notifications
Once your order is shipped, we’ll send you a tracking link. Updates rely on real-time info from our delivery partners.
7. Damaged or Lost Parcels
7.1 Items Damaged in Transit
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Refuse the delivery if visibly damaged
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If accepted while you were away, email us at [email protected]
7.2 Lost Shipments
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All shipments are insured
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If the courier confirms the parcel is lost, we’ll reship your order or offer a gift voucher of greater value
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If the parcel is marked “delivered” but you didn’t receive it, we’ll investigate. In proven cases, we’ll resend or compensate
8. Duties & Taxes (International Orders)
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VAT: Included in UK prices — no extra charge at checkout
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Import Taxes: May apply to international orders. Check your local import rules
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If you refuse to pay duties and the order is returned to us:
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Return shipping will be deducted from your refund
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Original shipping (if any) is non-refundable
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9. Order Cancellations
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You may cancel your order before dispatch
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If the order has shipped, refer to our Returns & Refund Policy for next steps
10. Our Commitment
We want you to have an exceptional experience. If anything goes wrong, our team will always work to make it right — whether by replacement, refund, or store credit.
11. Need Help?
📧 Email: [email protected]
🏠 Address: Mitcham Rd, Croydon, Surrey CR0 3JJ, United Kingdom
📞 Phone: +44 75 292 183 15
🕘 Support Hours: Monday–Friday, 9am–6pm